Privacy Policy — Ripon EV

1. Who we are

Ripon Group Ltd ("we", "us", "our") is the data controller responsible for the personal data collected through this website and our services. We are registered in England and Wales. For any privacy enquiries, contact info@riponev.co.uk.

2. Data we collect

Identity & contact details (name, email, phone, billing/delivery address).
Order, payment and installation survey data.
Account credentials, where you create an account.
Technical data: IP address, browser, device, usage data via cookies.
Marketing preferences and communications you send us.

3. How we use your data

To fulfil orders, deliver products and arrange installation.
To provide customer support and warranty services.
To comply with legal and regulatory obligations (including OZEV grant administration).
To send service updates and, with your consent, marketing communications.
To improve our website, products and services.

Our legal bases are contract performance, legitimate interests, legal obligation and consent (UK GDPR Article 6).

4. Cookies

We use strictly necessary cookies to operate the site and, with your consent, analytics and marketing cookies. See our Cookie Policy for full details.

5. Sharing with third parties

We share personal data only with trusted processors who act on our instructions, including: Shopify (payments & checkout), our approved installer network, courier/delivery partners, OZEV (grant claims), email and analytics providers, and IT/hosting providers. We never sell your data.

6. International transfers

Where data is transferred outside the UK, we rely on adequacy decisions or UK International Data Transfer Agreements / Standard Contractual Clauses.

7. How long we keep data

We keep personal data only as long as needed for the purposes above and to meet legal, accounting and warranty obligations (typically up to 7 years after the end of our relationship).

8. Your rights under UK GDPR

Access — request a copy of your data.
Rectification — correct inaccurate data.
Erasure — request deletion in certain circumstances.
Restriction & objection — to certain processing.
Portability — receive your data in a structured format.
Withdraw consent at any time.
Complain to the Information Commissioner's Office (ico.org.uk).

To exercise any right, email info@riponev.co.uk.

9. Security

We use appropriate technical and organisational measures (encryption in transit, access controls, vetted suppliers) to protect your personal data.

10. Changes

We may update this policy from time to time. Material changes will be notified on this page.